Company: Rosbank
20+ years of specialization in technical support. Professional deformation into engineering practices of support teams, customer experience when interacting with the support team, seamless provisioning. Equally interesting is the topic of employee development in a distributed team format and the role of Product\Service Owner in support. Work experience: RAO UES, Uralsib, Raiffeisenbank, last 3 years — Rosbank.
Talk type: BOF-session
Company: Rosbank
Company: Independent Expert
Company: Kontur
Company: Sber
Company: Rosbank